Compatible remote if issues arise or replacement is needed:
Compatible Chargers if missing, lost, damaged:
Best to charge backpack when powered off
Charging indicator light on battery - make sure its lit up to ensure backpack is charging
Disengaging Mouse Toggle on Backpack:
Hold remote up to the receiver on the backpack, and click the button circle in red (mouse engagement button) - watch screen to make sure mouse is turned off then use remote to navigate to settings if you need to update wifi, etc - you will see the mouse appear on the screen if its engaged
Open image-20230921-135603.png
Connectivity Issues and potential causes:
If any antennas are missing or appear damaged, I would recommend replacing them. Here's the link for the replacement antennas:
Bingfu Dual Band WiFi 2.4GHz 5GHz 5.8GHz 3dBi MIMO RP-SMA Male Antenna (2-Pack) for WiFi Router Wireless Network Card USB Adapter Security IP Camera Video Surveillance Monitor .
Here is the link for the replacement antennas.
Bingfu Dual Band WiFi 2.4GHz 5GHz 5.8GHz 3dBi MIMO RP-SMA Male Antenna (2-Pack) for WiFi Router Wireless Network Card USB Adapter Security IP Camera Video Surveillance Monitor It is best to have both antennas plugged in when connecting to the internet.Additionally, here are some things that might also resolve the issue temporarily.Repositioning: try trading the antenna to the alternate brass antenna connector adjacent to the one it's currently connected to. This can sometimes improve the reception, as there is one main antenna and one for backup.
WiFi Network Refresh: Navigate to your WiFi settings, select the network you're trying to connect to, and choose 'Forget'. Reconnect to the same network by entering your WiFi password again. This process can often resolve minor connectivity glitches.
Check if your router supports dual bands (2.4GHz and 5GHz). To do this check if your other devices see 2 networks coming from your wifi. Usually they are named xxxxx_2.4 and xxxxx_5. If so, then you should be good. If not in your router settings, you can separate the 2.4g and 5g network so that you'll see each when looking for wifi networks. On the backpack, choose the 2.4g network which can be more reliable.
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Potential Flickering Issues That Have Come Up in the Past - Questions to Ask Customer
have you noticed any patterns? For example, does it occur more frequently when the battery is low, or is it a constant issue regardless of the battery level? Understanding this pattern could provide insights into whether this is a hardware-related issue or something else.
Things to consider to have on hand when operating a backpack:
USB Keyboard or Mouse: If your backpack has USB ports inside the lock door, I would also recommend having a usb keyboard or mouse as well handy.
Extra Recommended Chargers
Extra Hotspot
Potential issues if impact or damage to the backpack happens:
may not hold charge
may not react to remote
may show distorted screen if screen impact, etc